I took Ashlee (my replacement) with me to pay the electric bill. We also stopped in to file a complaint with the manager. The guy who came to shut off the power was in the office, separating a giant stack of bills that had apparently been accumulating for months.
This was after the manager told me the billing and shut-off departments are different, so he had no way of knowing who had not received their bills since December, even as they went around shutting off service (and, coincidentally, collecting huge reconnection fees). This was also after he told me how they were so understaffed they couldn't possibly deliver all the bills. Even though they managed to find two guys to come turn off our service.
On a completely unrelated note, the power then followed its regular, random schedule and shut off for 14 hours.